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How 6kk Handles Your Personal Information

When you open an account with 6kk, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data we collectbKash, Nagad, Rocket payment dataCookie and device dataYour right to access or deleteHow to reach us
6kk How 6kk Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can take that request. We handle privacy queries through the same channels as account support — email, live chat, and our help desk. Response times vary depending on the complexity of the request and your region.

Email Privacy Request Send your data access or deletion request by email. Include your registered account name and the wallet — bKash, Nagad, or Rocket — linked to your account so we can locate your records.
Live Chat Support Start a live chat session from your account dashboard. Use the subject field to flag a privacy query so the agent routes your request directly to the right team rather than general account help.
Help Desk Ticket Submit a formal ticket through the help desk if your request involves account deletion or a dispute about stored data. Ticket queries receive a written response you can keep for your records.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Keeping your account details safe is a practical matter, not just a policy statement. We apply SSL encryption to every session, which means data moving between your mobile browser and our servers — including bKash or Nagad payment references — is encrypted in transit. We also limit internal access so that only the teams who need your data to process a transaction or resolve a query can view it.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your mobile browser at any time without affecting your account wallet balance.

Account Security

Each login from a new device triggers an OTP verification step sent to your registered contact. This stops your account from being accessed even if someone else has your password.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket payments are kept for the minimum period required under applicable rules in your eligible region, then deleted or anonymised.

Your Request Rights

You can ask us to show you the data we hold, correct inaccuracies, or delete your account record. We action these requests after verifying your identity through your registered wallet or contact detail.

Common Questions About This Privacy Policy

These are the questions we get most often about data and privacy at 6kk. If your question is not covered here, reach us through live chat or email and we will respond with specifics tied to your account.

We collect your name, contact details, login credentials, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data automatically to protect your account from unauthorised access.

No. Payment references from bKash, Nagad, and Rocket are used only to reconcile your account balance and resolve disputes. We do not sell or share that data with outside marketing parties.

Send a data access request by email or live chat. Include your registered account name and the wallet linked to your account. We verify your identity before releasing any records, typically within a few business days.

Yes. Submit a deletion request through the help desk. We will remove your personal profile and anonymise transaction records, except for the minimum retention period required by applicable rules in your eligible region.

Transaction records — including Rocket and bKash payment timestamps — are retained for the period required under applicable obligations in your jurisdiction, then deleted or anonymised. We do not keep them beyond that period.

We use session cookies to maintain your login state and preference cookies for lobby settings. You can clear or block them in your mobile browser settings. Disabling cookies may affect how the account dashboard loads.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.